Terms & Conditions

Last updated: 6 November 2026

These terms apply to every website, hosting and care service provided by Ventaria Software Solutions ("Ventaria", "we", "us"),a sole proprietorship owned by Brandon Filmer, to you, the client. Your written quote or proposal sets out the specific plan, scope and price for your project; if it differs from these terms, the quote applies. By accepting a quote or paying a deposit or first instalment, you agree to these terms.

1. Plans and pricing

• We offer the plans shown on our pricing section, either as a monthly plan or a once-off payment, as well as bespoke projects quoted separately.
• All prices are in South African rand and exclude VAT. VAT at 15% is added where it applies.
• Prices shown in other currencies are estimates only. We invoice in rand unless your quote says otherwise.
• Quotes are valid for 30 days from the date they are sent.

2. Once-off payment

• The once-off price is 10% less than twelve months of the equivalent monthly plan.
• We ask for a 50% deposit before work starts, and the balance before the website goes live.
• The once-off price includes 12 months of hosting and care from the launch date. After that, you may continue on our care plan (currently R349 per month, excluding VAT) or move your website elsewhere.

3. Monthly plans

• Monthly plans have a minimum term of 12 months, starting on the date of your first payment.
• The first monthly payment is due before work starts. After that, payments are due monthly in advance, by EFT or debit order.
• Monthly plans include hosting, care and small monthly updates for as long as the plan runs.
• After the 12-month minimum term, the plan continues month to month. You can cancel at any time after that with 30 days' written notice.
• Ending early: you may end a monthly plan before the minimum term by giving us 20 business days' written notice. You can then either take ownership of the website by paying the once-off price for your plan, less the monthly payments you have already made, or simply stop, in which case the website is taken offline and no further payments are due beyond a reasonable cancellation charge, which will never be more than the balance of the minimum term. Nothing in these terms limits your rights under the Consumer Protection Act, where it applies.

4. Cooling-off period

If you accept a quote or sign up online, you may cancel within 7 days without giving a reason and without penalty, as provided for in the Electronic Communications and Transactions Act. Just email us at[email protected] and we will refund any payment within 30 days. If you asked us to start work within those 7 days, we may keep a fair amount for the work already done.

5. Late or missed payments

If a payment is more than 14 days overdue, we will remind you in writing. If it is still unpaid 7 days after that reminder, we may pause work on your project or temporarily take your website offline until the account is up to date. We will restore it as soon as payment is received.

6. Scope and revisions

• Your quote describes what is included: the number of pages, features and rounds of revisions for your plan.
• A round of revisions is one consolidated list of changes, sent to us together.
• Work outside the agreed scope, or extra rounds of revisions, will be quoted before we start it.
• "Unlimited revisions in scope" on the Prestige plan covers changes to the agreed pages and features, not new pages or features.

7. Timelines and your content

• Most websites launch within two to four weeks. This is an estimate, not a guarantee, and depends on the size of the project and on you providing content, feedback and approvals on time.
• You are responsible for the text, images, logos and other material you give us, and for having the right to use them. We can help write or source content where agreed.
• If we haven't heard from you for more than 30 days during a project, we may pause it and reschedule it when you are ready.

8. Ownership

• You always own the content you provide, such as your text, logos and photos.
• The finished website becomes yours once it is fully paid: on a once-off build, when the balance is paid; on a monthly plan, after the 12-month minimum term (or once you buy it out as described above).
• Until then, we keep ownership of the design and code and license you to use the website on our hosting.
• We may use general know-how, code and tools that are not specific to your business on other projects.
• We will only show your website in our portfolio with your permission.
• Your website includes a small "Website by Ventaria" credit in the footer, linking to our website, while we host or maintain it. We'll remove it on request.

9. Hosting, care and third-party costs

• Hosting and care cover keeping your website online, secure and backed up, applying updates, and making small content changes.
• Your domain name is registered in your name wherever possible. Domain fees, email mailboxes, paid plugins, booking or payment services and other third-party costs are not included unless your quote says so.
• We use reputable hosting providers and aim for your website to be available at all times, but we can't guarantee uninterrupted service and are not responsible for outages caused by those providers.
• If you leave, we will give you a copy of your website files so that it can be hosted elsewhere, provided your account is paid up.

10. Your customers' personal information

Your website may collect personal information from your own customers, for example through a contact or booking form. Under the Protection of Personal Information Act (POPIA), you are the "responsible party" for that information and we act as your "operator". This means:

• We only process it to provide and support your website, according to your instructions, and not for any other purpose.
• We keep it confidential and protect it with appropriate security measures.
• We will tell you without delay if we believe it has been accessed or acquired by an unauthorised person.
• You are responsible for using it lawfully, including having a privacy policy on your website and responding to your customers' requests about their information. We're happy to help you set this up.

11. After launch

If anything we built doesn't work as agreed, tell us within 30 days of launch and we will fix it free of charge. Issues caused by changes made by someone else, or by third-party services, are not covered.

12. Liability

We take care in everything we build, but to the extent the law allows, we are not liable for indirect or consequential losses such as lost profits or lost data, and our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms excludes liability that cannot legally be excluded.

13. Privacy

We handle personal information as described in our privacy policy.

14. General

• These terms are governed by the laws of the Republic of South Africa.
• If there's a disagreement, we'll first try to resolve it together in good faith.
• We may update these terms from time to time. Changes apply to new quotes and plans; your existing plan stays on the terms you agreed to, unless you accept the new ones.

Contact

Ventaria Software Solutions (sole proprietorship owned by Brandon Filmer)
6 Robin Drive, Fourways, Sandton, Johannesburg, 2191
Email: [email protected]
Phone: +27 72 365 0336